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Frequently Asked Questions

A few of the frequently asked questions and answers about the STC process below.

1. Residential install and customer NOT registered for GST ?
 

Retailers providing a “point of sale discount” for the value of the STCs to a customer who is not registered for GST should not add GST on top of "point of sale discount" as showing on the customer's invoice.

Payment from Business Channel Australia to the retailer will be inclusive of GST.

​2. Commercial install and customer registered for GST ?
 

  • Retailers providing a sale to a customer registered for GST and who are providing the quote with a “point of sale discount” for the STC value are required to invoice the customer for the full amount of the cost of the solar system without a discount for STCs. The customer who becomes the owner of the solar system has the right to assign the STCs and therefore the tax invoice to BCA including GST for the right to assign STCs must be from the owner of the solar system and not from the retailer.
     

  • The payment of this invoice for the right to create STCs from BCA can then be made to the retailer instead of the owner if the owner has agreed to take the discount off the cost of the full system as invoiced by the retailer to the owner.
     

  • To allow for the difference between the customer quoted STC price and the agent quoted STC price the retailer also needs to send a tax invoice to the agent for the difference between the STC value as agreed with the agent and the STC value as agreed with their customer.
     

          Please contact Business Channel Australia if you require further clarification.

4. What documents do you need from your customer ?
 

Solar PV Documents required:

  • Signed STC assignment form

  • Copy of panel serial numbers if not able to enter on assignment form directly

  • Copy of the Electrical Safety Certificate or Electrical Completion Notice

  • Photo evidence of the solar install
     

Solar Hot Water Documents required:

  • Signed STC assignment form

  • Copy of plumbers Compliance Certificate

  • Photo evidence of tank serial number

3. Online STC Assignment login details required ?
 

 

  • Retailers business name

  • Retailers ABN

  • Retailers phone number

  • List of names of the CEC accredited installers to be used by the retailer. (The names need to be the same as they have been entered for their CEC Accreditation)

    If installer is not employed by the retailer,

  • Installers business name

  • Installers CEC Accreditation number

  • Installers electrical workers number

  • Installers address details

  • Installers phone number

  • Designer CEC Accreditation details if different person than the CEC installer

5. How quickly will I be paid ?
Payments are fast and made within a single business day once all the details are received & verified. 

6. What about forward Pricing (Unregistered STCs) ?
 

Yes we take care of unregistered STCs too. If you want to fix the STC price for installs you have coming up you can secure a price for up to 12 months in advance.

You don’t need to lock in all of your STCs, you just need to nominate the number of STCs and for which months you require a STC price to be quoted.

For more information and price please contact Business Channel Australia.

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